A Calgary boy's death has been linked to delays in emergency response due to failures by 911 staff, according to a city investigation. The boy was found dead after calls about his missing status were not handled properly. The city found that 911 procedures were not followed, leading to a delayed response. The incident has raised concerns about emergency protocols in the area. Authorities are reviewing how the calls were managed and what steps can be taken to prevent similar issues. The case highlights the importance of proper emergency response procedures.